Withdrawal on hold

Get Verified at Spinstar Casino and Cash Out Cleanly

Checks exist to keep withdrawals clean under our licence, and the review normally closes in 27 hours.

Start my verification

Licensed & RegulatedOperating under license ALSI-459531 issued by the Anjouan Offshore Finance Authority since 2012

Before you cash out

Everything you know before you upload

We keep the paperwork short and tell you the timing before you send a thing.

Who checks

Spinstar Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-459531

Review time

27 hours

When it is due

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Four uploads

Send it once and send it right

Most delays come from one blurry corner, and this walk-through removes that worry.

Whole card, no glare

Start with your photo identification and photograph the whole card, all four corners inside the frame, with no glare from a lamp or a screen.

Fresh dated page

Send proof of address issued in your own name, and watch the date: the page must show the address you gave us, spelled the same way.

Leave the ends showing

A payment card image ties the deposit to you, so cover the middle digits and leave the first six and last four visible.

How soon will you hear back?

Once your files land, an email confirms receipt and the review of 27 hours begins, so keep an eye on your inbox for any follow-up.

At the upload screen

Which papers prove which part of you?

After this list you will know exactly which copy answers each question we ask.

Photo identification

ConfirmsYour name, face and age

Copy must showFull card, four corners, no glare

Proof of address

ConfirmsWhere you live now

Copy must showYour name, address, recent date

Payment card image

ConfirmsThe card used for deposits

Copy must showFirst six and last four digits

Ask early, wait less

Fewer delays once the file is in

Our licence fixes the deadline, not the moment we ask, so we often ask earlier.

Raise the limit, send the papers

Wanting to raise a deposit limit signals heavier spending, so the licence asks us to confirm who you are and where the money comes from before we change anything.

Your birth date under scrutiny

Doubting a birth date or a mismatch between sign-up details prompts a photo identification request, because nobody under 18 may hold an account with us.

Usual pattern or not

A payment far above your usual pattern nudges our team to look closer, so proof of the money behind it may be requested before the payment settles.

Send all three before you cash out

Cashing out closes the loop, and by then photo identification, proof of address and a payment card image must all be on file with us.

Why we ask where the money comes from?

Holding a licence from the Anjouan Offshore Finance Authority (ALSI-459531) means we must know where a player's money originates. Australian players get this request like everyone else. It is a routine anti-money-laundering step, not a suggestion that you have done anything wrong.

Depending on your answer, our team may ask for some of these:

Recent payslips or an employment letter
Bank statements showing the source
A tax notice or income summary
Evidence of a property or asset sale
Documents on a win or an inheritance

Send it sharper and it clears

Edges trimmed off the frame. Corners cut off by the camera frame or a finger across the photo number leave our reviewers unable to confirm the details they need. Lay the card flat on a plain surface Fit all four corners inside the frame

Grab a fresher bill. Proof of address has to be recent, so a bill from months back no longer shows where you live right now. Pull a bill issued in the last three months Use a statement with your name and address

Out-of-date identification. A passport or licence past its expiry date cannot prove anything current, even when the photo inside is plainly you. Renew the document at the issuer first Send the new copy once it arrives

Check answers

Settle the check questions

Six blunt answers that decide how fast your account clears and your payout moves.

How many hours does Spinstar Casino take to finish verification?+

In practice the review is done in about 27 hours from the moment your last file arrives. Files sent at the weekend can sit until Monday morning. Nothing you do after sending changes that clock, so send everything at once.

When do I actually have to be verified?+

By the letter of our licence, the check must be complete before your first withdrawal leaves. We can also ask earlier, at sign-up or when your first deposit lands, so keep the files near your phone.

Can I upload my papers with just a phone camera?+

Absolutely, as long as the shot is crisp and the whole document sits inside the frame. Photograph it flat on a table in daylight rather than in your hand under a lamp. A sharp phone picture passes far more often than a dimmed scan.

What do I do if a file comes back refused?+

Read the note attached to the refusal, since it names the exact flaw, then send a fresh copy of that single document. Nine times in ten it is glare, a cropped edge or an address that differs from the one on file. Repeat files still refused go to [email protected].

Where does the casino get off asking about my source of funds?+

That question is routine under our Anjouan licence, not a suspicion aimed at you. It applies to players picked by risk rules and simply asks where your staked money comes from. Answer it plainly with the evidence requested and the file closes.

Is my passport safe once I send it to you?+

Yes. Everything crosses the site over 256-bit SSL, and the processed file is reached only by staff who need it for the review. We never pass your documents to outside marketers. Privacy questions go to [email protected].