Five tools, one account

Playing at Spinstar Casino on Your Own Terms

Play only if you are 18+; deposit limits, loss limits, session time reminders, cooling-off and self-exclusion sit in every Spinstar Casino account.

Set a limit

Licensed & RegulatedOperating under license ALSI-459531 issued by the Anjouan Offshore Finance Authority since 2012

Support close by

What Protections Come With the Account?

Removes the worry about who to contact and where the formal protections begin.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-459531

National registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

Five account tools

Deposit Limits, Loss Limits and the Controls Beside Them

Ends the guessing about what the account can hold back and when to switch it on.

You keep topping up

Deposit limits cap how much money can enter the account over a set period. Switch it on before your first session, while your head is clear about the budget.

Chasing a bad session

Loss limits stop play once losses reach the figure you chose. Set it when a losing run is starting to feel like something to recover from rather than a cost of entertainment.

Time reminders

Session time reminders alert you at intervals you pick so long sessions do not pass unnoticed. Turn them on when you settle in for a session without watching the clock.

A short breather

A cooling-off period pauses the account for a while, keeping you out of it without closing it. Use it when play feels automatic and you want distance before deciding anything further.

Must you close the account?

Self-exclusion closes the account to play for a chosen stretch and is the tool to pick when a pause will not hold. You can also register with BetStop.

Four quick steps

Set a Limit in Your Account

Settles where the limits live and what happens between opening your profile and seeing it apply.

Your profile menu

Open your profile menu from the lobby. Check you are in the responsible gambling section rather than in payment or bonus settings.

Deposit or loss?

Choose the type of limit you came for, either deposit or loss. Each one sits under its own entry, so pick deliberately.

Before the first bet

Enter the amount and pick a period of a day, a week or a month. Read the figure back once; this is the number that will hold.

Confirm and check

Confirm the change and check the new figure shows in your profile straight away. Any question about it goes to the support team.

When a breather is not enough

Step away for a few days. Your account holds a cooling-off period of hours or days. Start it from your profile and play is blocked until the period you picked runs out, then it lifts on its own with no request from you.

You know a break is not enough. Self-exclusion closes your access for a long stretch and does not end early because you ask. You start it inside the account, it covers every game, and it stays until the period you chose finishes.

Covered beyond your account. BetStop is the Australian Government register run through ACMA, open to anyone for a minimum of 3 months and up to a lifetime. Apply online in about 5 minutes, with a support person if you want one. betstop.gov.au

Free support nearby

Help that costs nothing

Nothing here bills you, and nothing you say goes back to the casino.

National Gambling Helpline

A free line answers at any hour of any day, for players and for the people close to them, with online chat and email counselling, self-help tools and a directory of services near you. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings across Australia bring people who gamble together in the same room, and relatives are welcome to the same peer support rather than facing it alone. gaaustralia.org.au

National Debt Helpline

Free financial counselling takes the gambling debt question out of your own head and into a conversation with someone who works through money problems for a living. ndh.org.au

A Younger Player Never Gets Through

Registration first, documents later. Every sign-up asks for a date of birth, and players must be 18 or over to hold an account. Photo identification is also required before the first withdrawal, so a false date rarely gets far.

Can a device block gambling sites? Software installed on a shared laptop or phone can block gambling sites for everyone in the house. It removes the temptation from the device rather than relying on willpower at a weak moment.

A calmer way in. A relative can call the National Gambling Helpline on 1800 858 858 for advice about someone else's play. Say what you have noticed without blame, and let the conversation stay open rather than becoming a single confrontation.

Read these lines honestly

These signals rarely arrive loudly, and catching one early is easier than catching six later. A deposit limit or a pause set today is the first step, taken while you still choose the pace rather than after a loss decides it.

Look at your own last month of play and see how many of these feel familiar.

Chasing a loss with a bigger deposit
Hiding your play from someone at home
Spending money meant for bills
Thinking about the next session at work
Borrowing to keep playing
Playing longer than you planned
Feeling flat until you log back in

Five Questions

What Changes When You Close the Door

Whether one decision here reaches beyond this one account.

Does self-exclusion here stop me gambling at other casinos?+

Not on its own. Excluding yourself inside your Spinstar Casino account closes this account only, so other operators would still accept you. BetStop, the national register run by the Australian Government (ACMA), covers every licensed online and phone wagering provider across the country.

What does a cooling-off period actually do to my account?+

Your account stays locked for the whole of the pause, with no deposits, no bets and no bonus activity. Once your chosen cooling-off period runs out, play becomes possible again without you asking anyone to reopen anything.

Can the National Gambling Helpline advise my family, not just me?+

Yes. Relatives and friends can call 1800 858 858 at any hour, and the service also offers free online chat and email counselling, self-help tools and a directory of local services. Many callers are partners or parents rather than players.

Can I ask for a self-exclusion to be lifted sooner?+

No. The exclusion stands for the entire period you chose when you set it, and support cannot cut it short. That fixed length is the point of the measure, so deciding the duration calmly matters more than deciding quickly.

Where do I find the limit settings on a mobile browser?+

The same account section appears in the mobile version of the site, so a deposit or loss limit can be arranged on a phone. Open your profile settings from the menu and the limits sit in the same place as on a desktop.