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Support Desk

Past Waiting, Now Talking: Contact Spinstar Casino

Chat, write or call the Spinstar Casino team any hour of any day, every day of the year.

Reach Support Now Secure by 256-bit SSL
Paid today
548,660 A$
8,306 Playing now
Licensed & RegulatedOperating under license ALSI-459531 issued by the Anjouan Offshore Finance Authority since 2012
Fast PayoutsAverage withdrawal processed in 11 minutes, with weekly payout volume of A$35M across 443,000+ players
Data ProtectionAll transactions and player data secured with 256-bit SSL encryption, independently audited by eCOGRA
Ways to Reach Spinstar Casino

Pick the Route That Answers Fastest Tonight

Helping players quickly has been our habit since 2012, in plain English and without scripts.

Fast Chat Instead of Waiting
Open live chat for quick answers on payments, bonuses or your account, with a person responding in about two minutes, day or night, every day of the year.
Open Chat
Slow to Write, Clear to Keep
Choose e-mail for documents, account changes or anything needing a trail, sent to [email protected], where a reply typically lands within twelve hours.
Send E-mail
Ring the Team Instead of Typing
Ring +61 2 4724 3062 (AEST) when a conversation settles things quicker, and expect someone on the line in roughly two minutes around the clock.
Call Now
Help Closer to Home

What Australian Players Should Know?

Keep this close when your question hinges on time zones, local numbers or who watches over us.

How to Reach Us

Australian phone+61 2 4724 3062
Time zoneAEST
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who Supervises

Supervisory authorityAnjouan Offshore Finance Authority, ALSI-459531

Help and Care

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Spinstar Casino Answers Faster With a Few Details

Keep these five things nearby so the team can act on your question straight away.

  • Your registered e-mail address
  • Your account username or player ID
  • The date and time of the issue
  • Any reference number from a payment
  • A screenshot of what went wrong
Which Inbox

Skip the Forwarding and Know Your Desk

Read one line and your question lands with the team that owns it, not in a queue that cannot help.

Your Account

General support and account questions[email protected]
Verification and document checks[email protected]

Money

Deposits, withdrawals and payouts[email protected]

Other Matters

Complaints and disputes[email protected]
Personal data and privacy requests[email protected]
Business and partnerships[email protected]

Clearer Support If Gambling Stops Feeling Safe

Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all work independently of Spinstar Casino. Phone them or use their own services whenever play stops feeling comfortable, and treat that step as ordinary care rather than a last resort.

Gambling Help Online. Free, confidential counselling and online guidance for anyone in Australia worried about their own gambling or someone else's.

Lifeline Australia. Trained crisis supporters answer calls around the clock when distress, debt or dark thoughts feel too heavy to carry alone.

National Self-Exclusion Register. One sign-up blocks you from licensed gambling sites across Australia, and it stays in place until you decide otherwise.

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Complaint Path

When a Reply Leaves You Unsatisfied

You will know exactly which step follows a reply you are unhappy with, and who decides last.

A Reference You Keep
Send the full story to [email protected], including your player details, dates and any earlier reply. Your case is logged and given a reference you can quote later.
Before Escalating, Reply Once More
Expect a written answer within twelve hours. Read it closely and reply with anything still missing, because a clear record here decides how the next step is handled.
Request a Senior Review
Ask a senior agent to review the decision if the answer still misses the mark. Their review looks at your full history and the earlier correspondence, and the outcome is final inside the casino.
Contact the Anjouan Regulator
Take the matter to the Anjouan Offshore Finance Authority once the internal path is finished. Keep every e-mail and the reference, since the regulator expects that trail with your dispute.
Right now

Answers Before You Ask Anyone

Settle the fiddly support questions here first, without waiting in a queue. Seven short replies cover the points Aussies ask most.

trustHow long until someone replies to my question?+
Have your registered e-mail address ready, the one you signed up with, plus your date of birth if the agent needs to match a payment. Nobody on the team will ever request your password, so never share it with anyone, whoever they claim to be. Naming the game and time of the issue speeds things up further.
trustWhat if the first reply doesn't fix my problem?+
Ask the same agent for a supervisor and explain which part fell short, keeping your reference number handy. Complaints reach the dedicated team at [email protected], and the trail stays on file. Should the reply still leave you unsatisfied, the matter can go onward to the Anjouan Offshore Finance Authority.
trustWhere does support sit on weekends and at night?+
Where the clock in Australia says 3am on a Sunday, chat and phone still pick up, because support runs every hour of every week. AEST is the reference time the team works to, and replies across chat and phone land in about two minutes. E-mails take up to twelve hours, so a Sunday note may wait until Monday.
trustWhat if my ID hasn't been approved yet?+
Allow up to twenty-seven hours from the moment your photo identification, proof of address or payment card image lands with the team. Most checks run faster, and a clear, well-lit photo of each document saves a round trip. A message to [email protected] chases a file that seems to have stalled.
trustCan I get a copy of my data or have it erased?+
Yes, and one note to [email protected] covers both requests for Australian players. Ask for a copy of what the casino holds, or for its deletion, and state which one you want so the team does not guess. Records that the licence requires the operator to keep are retained, and the reply explains exactly what stays and why.
trustWhen does my account get shut down for good?+
Send the request from your login e-mail to [email protected] and the account is shut once the balance is settled. Closing takes as long as a pending withdrawal, which clears in about eleven minutes, so the door shuts quickly. Remember the one-account rule: a fresh sign-up later is treated as a duplicate.
trustWhat if I need to check who holds the licence?+
Should you want proof of who runs the site, the details sit on this page and on your statements. Spinstar Casino LLC holds licence ALSI-459531 from the Anjouan Offshore Finance Authority, with company number 153990 and its address on Hombo Road in Mutsamudu. Independent testing by GLI, QUINEL and eCOGRA backs the games.
Know When Help Arrives

Spinstar Casino Hours and Reply Times

Useful when it is late in Australia and you need to know whether anyone is awake.

Live Chat

Chat opening hours24/7 support available
Chat first reply2 minutes
All times shown inAEST

E-mail

E-mail address[email protected]
E-mail reply12 hours

Phone

Phone number+61 2 4724 3062
Phone wait2 minutes
Spinstar Casino Operator Details

Where Spinstar Casino Is Licensed

You will have the company name, its registration and its licence in front of you, ready to check.

Company

Legal nameSpinstar Casino LLC
Company number153990 (Anjouan)
Registered addressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-459531

Written Contact

Support e-mail[email protected]

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